Refund policy
Thank you for your business! We hope you love your purchase but we understand that sometimes it just doesn't work out. Here is what you need to know in that case:
- To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. Free of smoke, deodorant, or cologne. You’ll also need the receipt or proof of purchase.
- All items must be returned in store within 7 days of purchase.
- Online orders: Send us an email to kelly@empiresemporium.com within 7 business days of receiving your order so we can approve the item you are returning.
Empire’s Emporium
ATTN: Returns Dept.
119 N. Woodland Blvd.
DeLand, FL 32724
- All items must be shipped to Empire’s Emporium Returns Department and postmarked within 7 calendar days of your email approval. We are not responsible for any packages lost or missing in the shipping process.
- Refunds will be issued onto the original form of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The following items are FINAL SALE:
ANY ITEMS purchased at a sale price
Seasonal / Holiday items
Personal Grooming Items
Food or Food Service related
Under Garments
Candles
Gift Cards
Damaged/Defective Items:
- Please inspect your order upon reception and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage must be reported to us prior to wearing the garment. Tags must be attached.
- Please contact us immediately at kelly@empiresemporium.com and provide us with a picture of the damaged/defective area. Please include your first and last name and order number.
Exchanges
- Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
GIFTS:
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your order.
- Once the returned item is received, a gift card will be emailed to you.
If you have any questions about our return policy feel free to call us at 386-279-7017 or email us at kelly@empiresemporium.com.
